FREQUENTLY ASKED QUESTIONS
Q: What are the trip dates?
A: The week-long trip will include the entire schedule listed on the ‘Trip Schedule’ page. The dates for that trip are November 08-15, 2018 (Friday - Friday).
The shorter trip option will be ...
Q: What is the cost?
A: The price for the full trip is $2495.
Q: What happens if more or less than 10 people sing up?
A: When registered, you will be notified on how many people are registered and going by September 30. If the size group is not the one you desired when being less than 10 participants, you will have the option to back out from the trip for a full refund.
Q: What does this package includes?
A: The price includes your airfare, Visa, accommodation with breakfast, ground transportation, tour guides, marathon registration, all activities, and most meals.
Q: Is Cuba safe?
A: Yes, Cuba is very safe. The locals are friendly and willing to help. You will also be traveling in a group with guides that are from Cuba and many other Cuban friends looking after you.
Q: Do I have to skate?
A: You don’t need to skate to join. However, this trip has been designed to do skating activities, help and motivate Cuban skaters while enjoying Cuba and all it has to offer.
Q: What do I do if I don't skate when the rest of the group is skating?
A; You can join us to watch and cheer or you can have this time as free time, enjoy the resort, or explore.
Q: What airline are we flying on?
A: American Airline, but it could change based on availability and pricing.
Q: Where are we staying?
A: You will find accommodations information on the itinerary located in the details page. Most accommodations have been chosen, but the some are TBA depending on the number of people in the group and availability.
Q: How will I be accommodated?
A: Rooms are the be shared between two people. Two single beds per room. If you have a partner, let us know so we can accommodate you with him/her in a two single bed room or a room with a queen bed. If you don't have a partner we will partner you up based on sex, age, and preferences. Especial accommodations can be arranged for extra cost in case you want a room for yourself and there is availability.
Q: What is the money system in Cuba?
A: The peso (code: CUP, sometimes called the "national coin" or in Spanish moneda nacional) is one of two official currencies in use in Cuba, the other being the convertible peso(code: CUC, occasionally called "dollar" in the spoken language). There are currently 25 CUP per CUC.
Shops that sell basics like fruit and vegetables generally accept only the normal peso. "Dollar shops" sell the rest. The word "pesos" may refer to both types of money.
Cuban convertible pesos are 25 times more valuable, but that does not completely eliminate the confusion for tourists. Since goods bought in national pesos have government-controlled prices, tourists are sometimes confused by prices that look "too cheap." The hard (CUC) pesos are easy to tell apart from the national (CUP) ones, as CUC coins have an octagonal shape within the outer round rim. Also, CUC currency shows monuments, and CUP bills have portraits.
1.00 USD = 0.85 CUC
1.00 CUC = 25.00 CUP
Q: How much money do I need to bring?
A: I recommend that you bring cash for things such as food, snacks, souvenirs, rum, tabaco or any other things you may want to buy.
Q: Will my credit work in Cuba?
A: If your credit card is from a U.S. bank, your card will not work in Cuba because of the embargo. Credit cards from anywhere else will work for ATM withdraws.
Q: Do I need a passport?
A: YES, you need to bring your passport. If your passport is not from United States, please contact us before signing up.
Q: What information do you need for the Visa?
A: A photocopy of your passport. We will contact you to gather your personal information after you've signed up and made the payment.
Q: What about trip insurance? What if I can’t make it?
A: We need 30% of total price 90 days before departure date to confirm your booking and secure your place for the trip. This deposit is non-refundable. If you would like, you can purchase additional travel insurance through a third-party insurer.
Q: When do I pay the rest of the of the trip total?
A: 70% remaining payment needs to be paid 45 days previous to departing date.
Q: Where do we fly in/out from?
A: Miami International Airport
Q: What are the cancelation fees?
A: Starting from the reservation up to 90 days before arrival: 50 USD per booking.
90 - 44 days before arrival = 20%.
45 - 15 days before arrival= 30%.
14 - 08 days before arrival = 50%.
07 - 05 days before arrival = 80%.
04 - 00 days before arrival = 100%
*but at least 50 USD per booking.
Q: What are the restricted Items?
A: Fallow this link:
Q: Is there WIFI in Cuba? How does it work?
A: Yes, there are many WIFI spots around the cities and in most of your accommodation destinations. To have access to internet you will need to buy a service card that will provide you with a user name and password to connect.
Tips from other travelers: TBA